Highland Orthopedic Supply wants you to be happy with your purchase. Below is useful information about our Shipping and Returns policies.
Standard: Delivery up to 10 business days: Free on orders $49.99 or more
Expedited: Delivery up to 6 business days
Rush: Delivery up to 3 business days for all orders in by Noon
Overnight: Next business day for all orders in by Noon
We ship anywhere in the continental United States. There will be additional fees for items shipped to Hawaii, Alaska or Puerto Rico. Please call 1-800-583-3771 for pricing. Business days are Monday through Friday not including holidays. Please call customer service for assistance with shipping at 800-583-3771.
- Orders of $49.99 or more will receive free Standard Delivery shipping.
- We use UPS, FedEx and USPS for most orders. See the table below for Highland Orthopedic Supply shipping rates which apply to most orders:
up to 10 Business days
up to 6 Business days
up to 3 Business days
Next Business Day
order must be in by 12:00PM Eastern Time
|Orders up to $49.99||$5.49||$15.99||$39.99||$89.99|
|Orders $300 and Above||$0.00||$15.99||$39.99||$89.99|
Please note that large items may incur an extra shipping charge. Please call us at 800-583-3771 for any questions concerning shipping.
It is the customer’s responsibility to give us the correct shipping address. Please supply a street address not a PO Box. Orders that are delayed/returned due to an invalid shipping address or PO Box might incur additional shipping charges. We will deliver to military or APO addresses through USPS.
In your absence UPS, FedEx and USPS will often drop your package at your front door. If this is not acceptable to you please let us know by calling 800-583-3771. We are not responsible for theft or loss once the item is delivered to your address.
For any questions with our shipping policy please visit our contact page or contact us:
Highland Orthopedic Supply
P.O. Box 1042
Highland, NY 12528
Toll Free Phone: 845-261-2015
Toll Free Fax: 1-866-433-9844
- Sterile items
- Any orthotics that have been worn or are not in new condition*
- Cold Therapy Units and Accessories (pads, hoses,etc)
- Compression Shorts
- Skin Care Items
- Post Operative Shoes
- Diabetic Shoes
- Diabetic Ulcer Care Items
- Electrodes and conductive garments that have had their seal broken
- Any Item not in New condition*
Any purchased item that is refused at time of delivery will be refunded less shipping costs and charged a 25% restocking fee.