Highland Orthopedic Supply – Braces, Mobility, Bathroom Safety Supplies
Your #1 Source for Orthopedic Supplies

Shipping and Returns

Highland Orthopedic Supply wants you to be happy with your purchase.  Below is useful information about our Shipping and Returns policies.

Shipping Policy

Highland Orthopedic Supply offers 4 levels of shipping for your convenience.

Standard:      Delivery up to 10 business days: Free on orders $49.99 or more

Expedited:    Delivery up to 6 business days

Rush:             Delivery up to 3 business days for all orders in by Noon

Overnight:    Next business day for all orders in by Noon

We ship anywhere in the continental United States.  There will be additional fees for items shipped to Hawaii, Alaska or Puerto Rico. Please call 1-800-583-3771 for pricing.  Business days are Monday through Friday not including holidays.  Please call customer service for assistance with shipping at 800-583-3771.

  • Orders of $49.99 or more will receive free Standard Delivery shipping. 
  • We use UPS, FedEx and USPS for most orders.  See the table below for Highland Orthopedic Supply shipping rates which apply to most orders:

 

Standard Delivery
up to 10 Business days
Expedited Delivery
up to 6 Business days
Rush Delivery
up to 3 Business days
Overnight Delivery
Next Business Day
order must be in by 12:00PM Eastern Time
Orders up to $49.99 $5.49 $15.99 $39.99 $89.99
Orders $50-149.99 $0.00 $15.99 $39.99 $89.99
Orders $150-$199.99 $0.00 $15.99 $39.99 $89.99
Orders $200-$249.99 $0.00 $15.99 $39.99 $89.99
Orders $250-$299.99 $0.00 $15.99 $39.99 $89.99
Orders $300 and Above $0.00 $15.99 $39.99 $89.99

Please note that large items may incur an extra shipping charge.  Please call us at 800-583-3771 for any questions concerning shipping.

It is the customer’s responsibility to give us the correct shipping address.  Please supply a street address not a PO Box.  Orders that are delayed/returned due to an invalid shipping address or PO Box might incur additional shipping charges.  We will deliver to military or APO addresses through USPS.

In your absence UPS, FedEx and USPS will often drop your package at your front door.  If this is not acceptable to you please let us know by calling 800-583-3771.  We are not responsible for theft or loss once the item is delivered to your address.

For any questions with our shipping policy please visit our contact page or contact us:

Highland Orthopedic Supply
P.O. Box 1042
Highland, NY 12528

Toll Free Phone: 845-261-2015
Toll Free Fax: 1-866-433-9844
Email: info@highlandorthopedicsupply.com

Return Policy

Any unopened products may be returned for a refund of the purchase price of that item, not including shipping, within 30 days of date of purchase.  A restocking fee of 25% may apply with a minimum charge of $5.00 for handling.  Refunds of any opened items that are not defective will be handled on a case by case basis by our customer service department.  All products must be returned in original packaging with original labels and with all accessories including warranty card and instruction manual(s).  If you receive your product and find that it is defective or physically damaged you must inform us within 24hrs.

Exceptions

Sterile items
Any orthotics that have been worn or are not in new condition*
Cold Therapy Units and Accessories (pads, hoses,etc)
Compression Shorts
Skin Care Items
Post Operative Shoes
Diabetic Shoes
Diabetic Ulcer Care Items
Electrodes and conductive garments that have had their seal broken
Any Item not in New condition*
Refunds and Exchanges

E-mail our customer service team at returns@highlandorthopedicsupply.com.  Include your name and order number.  Provide the reason for your request.  We will e-mail you an RMA (return material authorization) number along with instructions on where to send your return.  You will have to mark the outside of the package with the RMA number.  If any item is received without an RMA number on the outside of the package, we will not be able to issue a refund.  You are responsible for all shipping fees on returns.

Any purchased item that is refused at time of delivery will be refunded less shipping costs and charged a 25% restocking fee.

Highland Orthopedic Supply - Braces, Mobility, Bathroom Safety Supplies